Appendix: Cancellation Status Directory
The table below contains the valid order cancellation statuses for the courier service (processed by the Gold Apple IS), for both the courier service and the Gold Apple IS.
Internal ECS Reason (Logistics and Courier Issues)
| Cancellation reason / description | Cancellation status code |
|---|
| Damage to the item, parcel, or order at the operator's warehouse, making delivery impossible | ECS_WAREHOUSE_DAMAGED |
| Delivery errors — the order was brought to the wrong address or the wrong recipient | ECS_LOGISTIC_ERROR |
| Unable to deliver on time, traffic jams, etc. | ECS_FAILED_FORWARDING |
| A problem with the courier (illness and etc.). Express orders only. | ECS_COURIER_UNAVAILABLE |
Refusal by the Customer (Explicit and Implicit Customer Actions)
| Cancellation reason / description | Cancellation status code |
|---|
| Refusal at Gold Apple's request via the API | GA_CANCEL_REQUEST |
| The customer canceled the order before it was shipped to the courier service | CUSTOMER_CANCELED |
| The customer declined to receive the order (during delivery) | CUSTOMER_DECLINED |
| The number of delivery attempts was exceeded | CUSTOMER_UNAVAILABLE |
| The order's storage period at the operator expired | CUSTOMER_EXPIRED_ON_HOLD |
Payment Issues (Explicit and Implicit Customer Actions)
| Cancellation reason / description | Cancellation status code |
|---|
| The ECS could not provide a working terminal, could not process payment | PAYMENT_UNAVAILABLE_DUE_TO_ECS |
| Payment cancellation — the customer changed their mind and withdrew payment | PAYMENT_CANCELED_BY_CUSTOMER |
Force Majeure (Circumstances Beyond Control)
| Cancellation reason / description | Cancellation status code |
|---|
| The order was canceled for an undetermined reason | ECS_ORDER_NOT_DELIVERED |
| Unable to deliver due to weather conditions | UNTRANSPORTABLE_WEATHER |
| An accident or emergency at a transport point (e.g. a truck accident) | TRANSPORT_EMERGENCY_STOP |